Refund and Returns Policy

 

Refund Policy
Company Name: Stripe Urban
Contact Email: Michael@stripeurban.com

We want you to be satisfied with your purchase. If you’re not completely happy, please review our refund and return policy below.

1. Eligibility for Refunds

To be eligible for a refund:

  • Your item must be returned within [e.g., 14 or 30 days] of the delivery date.

  • The item must be unused, unworn, and in the original packaging.

  • Proof of purchase (receipt or order number) is required.

Certain items are non-refundable, including:

  • Gift cards

  • Downloadable or digital products

  • Clearance or final sale items

  • Custom or personalized orders

2. How to Request a Refund

To initiate a return or refund:

  1. Contact us at Michael@stripeurban.com with your order number and reason for the return.

  2. We’ll provide return instructions and a return shipping address.

  3. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

3. Refund Process

  • Approved refunds will be issued to your original method of payment within 5–10 business days.

  • If the original payment method is unavailable, we may offer store credit.

4. Return Shipping

  • You are responsible for paying your own return shipping costs, unless the return is due to an error on our part (e.g., wrong or damaged item).

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receiving your order.

  • Send a photo and description of the issue to Michael@stripeurban.com.

  • We will offer a replacement, store credit, or a full refund based on the situation.

6. Exchanges

We offer exchanges for different sizes or colors if available. Please email us to arrange the exchange and confirm product availability.

7. Late or Missing Refunds

If you haven’t received a refund:

  • First check your bank account or credit card statement again.

  • Then contact your bank or credit card company — it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, contact us at Michael@stripeurban.com.

8. Contact Us

For questions about returns or refunds, contact:

Stripe Urban
Email: Michael@stripeurban.com

 

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